This policy explains how payments to OnlyGuider.ads (Eidos.inc Limited, Hong Kong) work, what is refundable, and how to cancel. It forms part of our Advertising Service Terms. Our services are sold to businesses and professionals, not to consumers.
1. How Billing Works
Campaigns run on prepaid budgets. You pay the budget agreed in your Order before delivery starts; the budget is then consumed against billable events — clicks (CPC) or attributed subscribers (CPL) — recorded by our tracking system, which is the system of record. Rates, minimum budgets, and the attribution window are those stated in your Order. Prices are exclusive of taxes, which are your responsibility, and third-party processor fees are outside our control.
2. Verified Payment Channels — Read Before Paying Anyone
Impersonation is the most common fraud in this industry. A payment is only genuinely for OnlyGuider.ads if it goes through one of these channels:
- a payment link or invoice sent to you from an email ending in @onlyguider-ads.com, or
- payment instructions given inside the official Telegram chat that you yourself opened via a button or link on onlyguider-ads.com.
We never collect money through unsolicited direct messages, personal crypto wallets communicated outside an invoice, gift cards, or "managers" who contact you first. If someone demands payment in our name through any other channel, do not pay — forward everything to [email protected]. Payments made to impostors are not payments to us, and we cannot refund money we never received.
3. Cancelling a Campaign
You may cancel at any time by written notice (email, or the official Telegram chat used for your Order). We stop delivery within one (1) business day of receiving the notice. After the stop:
- the unspent prepaid balance is refundable on request, less any non-recoverable payment-processor fees; or
- you may keep the balance as credit toward future Campaigns — your choice.
Refunds are issued within 5–10 business days of approval, to the original payment method where feasible. Where the original payment was made in cryptocurrency, the refund is issued at the USD value of the payment at the time it was made, in the same asset or a USD-pegged equivalent.
4. What Is Not Refundable
- Amounts already consumed by delivered billable events (clicks delivered, subscribers attributed).
- Setup, creative-production, or audit fees identified as such in the Order, once the work has been performed.
- Budget consumed before a Campaign was paused or removed where the pause or removal resulted from your breach of the Content & Acceptance Policy or the Advertising Service Terms.
5. Under-Delivery and Cancellation by Us
If we materially under-deliver against an Order, or if we cancel a Campaign for reasons other than your breach, we will, at your choice, complete delivery over an extended period (make-good), credit the undelivered amount to future Campaigns, or refund the undelivered balance. These are the exclusive remedies for delivery shortfalls, consistent with the Advertising Service Terms.
6. Traffic-Quality Disputes
Raise quality concerns within fourteen (14) days of the relevant campaign report, with your data attached. Our invalid-traffic filtering already excludes traffic our systems identify as invalid before billing. We review disputes against our tracking records in good faith; where a claim is substantiated, we credit or refund the affected amounts. Differences between our tracking and your own analytics do not, on their own, establish a shortfall.
7. Chargebacks
Contact us before disputing a charge — nearly every issue is faster to resolve directly, and unspent balances are refundable anyway. Initiating a chargeback on Services that our records show were delivered is a breach of the Advertising Service Terms: we may suspend all active Campaigns, contest the dispute with delivery logs, withhold balances pending resolution, and recover our reasonable costs. Clients with unwarranted chargebacks may be refused future service.
8. Requesting a Refund
Email [email protected] with the subject "Refund Request", your Order reference, the payment date and amount, and the reason. We confirm receipt, decide within 5–10 business days, and tell you the outcome and timing.
9. General
Nothing in this policy limits rights that cannot be limited under applicable law. We may update this policy; the version in force when your Order was formed governs that Order. This policy is governed by the laws of the Hong Kong Special Administrative Region, consistent with the Advertising Service Terms.